Logivya account deletion

You can request deletion of your Logivya account and the personal data associated with it from the app or from this web page.

Request deletion in the app

Sign in, then open Settings, Privacy and data, and Delete account. The protected flow verifies your current password and requires an exact confirmation phrase.

Request deletion without the app

Email support@logivya.com from the address registered to your account. Include your full name and state that you request account deletion. Never send your password, verification code, WhatsApp credential, or another secret.

What the request covers

An approved user-account request removes or anonymizes the account and associated profile, sessions, device tokens and user-owned application data. Workspace deletion is owner-only and may require ownership transfer or member handling.

Records that may be retained

Logivya may retain only records required for legal, accounting, security, fraud-prevention, dispute or legal-hold obligations. Retained records are restricted and are not used to continue the deleted account.

Subscriptions and WhatsApp sessions

Support confirms subscription and workspace-owner consequences before execution. Approved execution revokes application sessions and removes the affected WhatsApp session credentials according to the verified deletion scope.

Verification and timing

The request is recorded when received. Identity, ownership, subscription and legal-hold checks are completed before execution. In-app queued requests include a seven-day cancellation period; support confirms the expected completion date for each verified request.