Delivery, Cancellation and Refund Policy

Electronic delivery of the digital service

Logivya is a digital service; no physical goods or cargo are delivered. A website subscription is assigned electronically to the Logivya account used at checkout after the payment provider confirms a successful transaction and risk and integrity checks are complete. Access is normally activated promptly, but provider review or a technical incident may delay activation.

If a successful charge is not reflected in the account, contact support from the registered email and include the date, amount and transaction reference. Never send a full card number, CVC, password or verification code.

Cancellation of renewal

You can stop the next renewal through the available subscription control or by emailing support@logivya.com from the registered address. Unless mandatory law or the checkout terms require another result, cancellation stops future renewals and access continues until the end of the already-paid period. Deleting the application or disconnecting an integration does not by itself cancel a subscription.

Right of withdrawal for digital services

Where mandatory consumer law grants a withdrawal period, you may exercise it through a clear statement within that period. A statutory exception may apply after the consumer expressly requests immediate performance and acknowledges the legal consequence of performance beginning. The exact checkout record and extent of performance are assessed for each request; mandatory rights are not waived by a general clause.

Business purchases and purchases made for professional or commercial purposes may be governed by different rules from consumer purchases. Nothing here creates a narrower right than applicable mandatory law.

Refund eligibility

A refund request is reviewed on its evidence and the applicable law, including in these cases:

• A confirmed charge cannot be activated on the correct account because of a verified Logivya technical failure.
• The same order is charged more than once and the duplicate is confirmed.
• The purchased service is not delivered for a cause attributable to Logivya and cannot be remedied within a reasonable period.
• Applicable mandatory consumer law, a competent authority or the payment provider requires reimbursement.

Request and review procedure

Send the request from the account's registered email to support@logivya.com. State the account holder, purchase channel, date, amount, reason and available transaction or order reference. We may request proportionate information to verify identity, payment and service use.

We acknowledge and review requests within the time required by applicable law. Approval or refusal is communicated with the result and, where appropriate, the reason and available escalation channel. Fraud prevention, sanctions, chargeback or legal-hold checks may be completed before payment is released.

Approved refunds are returned to the original payment method unless law or the provider requires another route. Logivya initiates the approved refund promptly; the time it appears depends on the bank, card network or payment institution. Fees or exchange-rate differences controlled solely by those providers are handled under their rules and applicable law.

Payment disputes and support

Contacting Logivya first usually allows faster investigation, but it does not remove a statutory or card-scheme dispute right. Do not file a knowingly false chargeback. We may provide the payment provider with transaction, consent, activation and usage records needed to resolve a dispute, subject to the Privacy Policy.